Refunds & Returns

Our regular dispatch lead time is 3 working days; however, this could be longer during busy periods. Should the order be urgent, please email us prior
to placing an order. Please note, we do not dispatch on bank holidays or weekends

Shipping costs are £5.99 but are free for orders over £75

Should you need to return an item, please get in touch with us at Hare Cottage Crafts and we will be able to assist you.

Returns must be requested within 14 days of receipt of the goods. The item must be in sellable condition and returned at your own cost. When the return is approved by Hare Cottage Crafts, we must receive the item within 28 days of the original delivery. Items returned to us that arrive damaged or lost will not be credited.

Goods must be returned in the original packaging or if not available protective packaging must be used. We do not accept returns of liquid-based products, hand wash or hand lotion due to the nature of these products and the fact that they can be tampered with.
In the unfortunate incident that goods arrive damaged in transit they will be refunded or replaced at our discretion. We will attempt wherever possible to replace broken items, but in the case of glass, which is both fragile and heavy, we may choose to provide a refund instead or ship a replacement with a future order.

Please inform us of any damaged goods within three days of receiving the order at .